Exchange Policy

Returns and exchanges are accepted on all UZO products within 14 days. The 14 day refund and exchange period (including for faulty items) begins from the day your order is delivered at your assigned address.

 

For a product to be eligible for a refund or exchange, the item must never have been washed, and must be returned in its original condition. Everything included in the packaging must also be returned (including stickers & business card). Failure to do so means you will not receive a refund, and the item will be shipped back to your address, at your expense.

 

For return and exchange products, shipping costs are STRICTLY on the consumer and will not be covered by My UZO Clothing. To exchange a product, it is the consumer's responsibility to cover the return of the original item, and cover the additional shipping costs ($10 AUD for tees & shorts, $15 AUD for hoodies) for the new exchanged item to their assigned address. Please choose your sizing and product very carefully. Customers residing in Melbourne are able to organise a free refund or exchange in person at Casey Central Shopping Centre, Narre Warren South, VIC, 3805, Australia.

 

In the case where a refund is issued, My UZO Clothing will NOT refund shipping costs. You will only be refunded with the full amount you paid for the item. In the case your item is faulty, a replacement product will be sent to your assigned address once My UZO Clothing receives the faulty product.

 

Whether an item is faulty or not will be approved by our team, and no refund or exchange is guaranteed. Our team looks closely at each garment before sending it out, and we are confident that all the garments we ship out are of of very high quality. For alleged faulty items, you must send photographic evidence, and we will respond accordingly.

 

If the item is received to us back in poor condition, My UZO Clothing will send back the item to the customer's assigned address, at the customer's expense, and no refund or exchange will be allowed.

 

You MUST NOTIFY US before starting a return by filling in the contact form on the website, requesting a return. Returns that have been sent without approval from our team, will not be accepted and will be shipped back to the customer's assigned address, at the customer's expense.

 

When shipping the product back to us, you must provide a tracking number or receipt to prove the item has been shipped out within the first 14 days since you receivied the product.